Jul 13, 2010

"Go buy yourself a new phone!"

I was cleaning my home and suddenly my phone starts to demand my SIM-card. Trouble was that I never took my SIM-card out. Oh crap. I need to call someone for help... except I can't. So I went to my service providers vendor.  

So I am there waiting for someone to notice me in the phone shop. This paragon of customer service calls me to come to him if I need any help. I walk over there and start explaining my problem. Luckily this man is mixture of engineer and economist - he has social skills of an engineer and a world view of an economist. Rare breed in customer service field, but not unknown. He decided to try if my SIM-card works in other phone and it did! So he quickly concluded that my phone must be broken and told me to go and buy a new phone. He sounded annoyed that I had bothered him. 

I was somewhat stunned as I walked out of the shop without knowing what to do. Only after I was at home I noticed that he could have say... offered to sell me a new phone - I mean I was there in phone shop after all. Or maybe he could have been somewhat nicer. Not so today - luckily my phone started to work again later that day. 

Note: I wasn't happy with earlier draft so this wasn't actually published on standard time as I couldn't edit the post from my now working phone, but I could edit time this post would be published.

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